Operational Credibility 

Operational Credibility is about doing the right thing. It’s the deployment of processes and procedures that bring about stakeholder satisfaction in a credible and humane way.

…Whereas being trustworthy is showing up as your authentic self, demonstrating integrity in all you say and do, showing your vulnerability, and being coachable in every situation.

…Whereas being known is being a servant leader, having the intent and commitment to do the right thing, having internal integrity.

…Whereas being likeable is transparently sharing your “stage” and showing respect by “showing up when you show up”.

Credibility is a journey, not a destination. The quality of how you are trusted, known, and liked is your credibility.


See the Operational Credibility Definition from Mitchell Levy

This page is under cc by SA